A sales and customer service-oriented professional with expertise in client relationship management, customer satisfaction and retention, and people management.
Roy possesses astute leadership skills and has experience contributing to strategic planning while delivering improvements in processes, productivity, and costs. Roy has been in the customer service industry for over 12 years where his experience has primarily been as a front-line customer relations representative.
He was able to develop his customer service and administrative skills from his previous roles in blue-chip, multinational BPOs (Business Process Outsourcing) companies. Roy fosters strong relationships with customers and external stakeholders, whilst simultaneously engendering respect from co-workers and management alike.