Roy received a Graduate Diploma in Information Technology and is an experienced customer services professional having spent 8 years working in the BPO industry for a variety of large corporate organisations.

In the last 6 years, Roy has become a professional virtual assistant, managing a range of duties such as customer engagement, administration, lead flow management and team leader, under his title of Customer Relations Officer at Harbourside. Roy is a very dependable member of the team and in his role, he works closely to assist senior management on a day-to-day basis.